Privacy Policy
Last updated: August 2026
Paws Speak ("we," "us," "our") operates this website to sell pet grooming and accessory products. This policy explains what information we collect and how we use it.
Information we collect. When you place an order, we collect your name, phone number, delivery address, and order details (items, quantities, total amount). We do not require you to create an account or log in to shop or check out.
How we use your information. We use your details solely to process and deliver your order, communicate with you about that order, and provide customer support. We do not sell or rent your personal information to third parties.
Third parties involved in your order. Payments are processed by Razorpay, a licensed payment gateway — we do not see or store your card, UPI, or bank details ourselves. Shipping is handled by Shiprocket and its courier partners, who receive your name, address, and phone number solely to deliver your package. Order and contact data is stored securely using Google Firebase.
Cookies and local storage. This site uses your browser's local storage to remember things like your cart contents and game progress (for the Puppy Spa game). This data stays on your device and is not sent to us.
Order lookups. Order tracking is available by entering your order ID and phone number. Order IDs are long, random values, so please don't share yours publicly.
Your rights. You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (where we're not legally required to retain it, such as for tax records), by emailing pawsspeak@gmail.com.
Changes to this policy. We may update this policy occasionally; the "last updated" date above will reflect any changes.
Contact. Questions about this policy: pawsspeak@gmail.com.
Terms of Service
Last updated: August 2026
By using this website and placing an order, you agree to these terms.
About us. Paws Speak is a pet grooming and accessories store based in Delhi NCR, India.
Products and pricing. All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We make reasonable efforts to ensure product descriptions, images, and prices are accurate, but errors can occasionally occur; if we discover a pricing error after you've ordered, we'll contact you before proceeding.
Orders and payment. Placing an order is an offer to purchase, which we accept once payment is successfully processed through Razorpay. We reserve the right to cancel any order in cases of suspected fraud, stock unavailability, or pricing errors, in which case you'll receive a full refund.
Shipping. We ship across India via Shiprocket and its courier partners. Estimated delivery times are shown at checkout and are not guaranteed; delays caused by the courier, weather, or circumstances outside our control are not our responsibility, though we'll help track and resolve issues where we can.
Returns and refunds. See our Refund & Shipping Policy for full details.
No accounts required. This site does not require account creation. Order tracking is available using your order ID and phone number.
Acceptable use. You agree not to misuse this site — including attempting to access other customers' order data, submitting false reviews, or interfering with the site's normal operation.
Intellectual property. All content on this site (text, images, logos, the Puppy Spa game, and related characters) belongs to Paws Speak unless otherwise noted, and may not be copied or reused without permission.
Limitation of liability. To the extent permitted by law, Paws Speak is not liable for indirect or incidental damages arising from use of this site or its products, beyond the value of your order.
Governing law. These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Delhi NCR.
Contact. pawsspeak@gmail.com.
Refund & Shipping Policy
Last updated: August 2026
Shipping. We currently ship pan-India through Shiprocket and its courier network. Once your order is dispatched, you'll be able to track it on this site using your order ID and phone number. Shipping charges (if any) are shown at checkout before you pay.
Our returns policy. We do not accept returns or exchanges for change of mind. Returns, replacements, and refunds are offered only when an item arrives damaged, defective, or different from what you ordered.
Reporting a damaged, defective, or wrong item. Contact us within 48 hours of delivery at pawsspeak@gmail.com with your order ID, a description of the issue, and photos of the item (and packaging, if damaged in transit). We'll review and confirm a replacement or refund — no return shipment is needed unless we ask for one.
Refunds. Once we confirm the issue, we'll arrange a replacement or process your refund to your original payment method via Razorpay, at no extra cost to you. Refunds typically reflect in your account within 5–7 business days, depending on your bank.
Contact. pawsspeak@gmail.com.